Shop Policies

What is this store's return and exchange policy?

There are no refunds or exchanges on digital items or ticket sales.
There are no refunds or exchanges available on physical items unless the item arrives damaged.
Unfortunately damage through shipping is out of my control and may happen occasionally. Please contact me as soon as possible.
*If your item arrives damaged, please send me a message with a photo of the damage and written description of the issue and I will be happy to send a replacement (shipping costs will apply but your replacement will be free).
*If your original art was damaged, no replacement can be made since all original art is one of a kind. Original art is shipped with insurance and you will be able to make a claim with that shipping service.

What about local delivery or pickup?

Some items (mainly original artworks) are available for free delivery in the greater El Paso area or a pickup can be arranged with me. Please see item description or contact me for any questions. Call or text 915-455-1615 OR Email ashtonkaleigh@gmail.com to make arrangements.

Do you accept orders placed outside of the US?

No, sorry at this time shipping is only within the USA. If you’re interested in purchasing but you live outside the United States, please contact me and I may be able to get you a quote.

How long will it take to receive my order?

Some items are shipped directly from me and others are made to order by a third party. Item descriptions will tell you if it shipped by a third party. Items I ship are ready to go within 1-3 days. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact me directly, either through the Contact page or email ashtonkaleigh@gmail.com with “ORDER PROBLEM” in the subject line so I don’t miss it. If there are any issues with an order that ships from the fulfillment center, please contact me immediately or the fulfillment center on your packaging receipt, as the window to resolve it is quite short.

Where else can I find you?

Facebook Instagram Ko-Fi Patreon YouTube ← LINKS

You can find me all over the place. Click on any of the above to connect with me there. I post multiple times a week on Instagram, at least once a week on Patreon, and weekly on Youtube. Let’s connect!

I also have artwork and merchandise at various locations around the El Paso area. Check out these fine locations:

El Paso’s Finest- 314 N Mesa St, El Paso, TX 79901

World Boba and Coffee- 2500 N Mesa St, El Paso, TX 79902

Retro Revival- 5034 Doniphan Dr Suite F, El Paso, TX 79932

Marketplace at Placita Santa Fe- 5034 Doniphan Dr, El Paso, TX 79932

Cafecito at Bodega Loya- 10257 Socorro Rd. Socorro, Texas 79927

Can I get a tattoo of your art?

Yes! I do not do custom tattoo designs though, so please don’t ask. If you get a piece of art tattooed, please make sure to give proper credit and if you post on social media, please tag me on IG @ashton_kaleigh and FB @ashtonkaleigh. Let your tattoo artist know to do the same if they are posting any of my designs.

Where can I get your downloads?

Free downloads can be found here.

Downloads for purchase can be found here.

What art/filming supplies do you use?

There is an ever changing list of art supplies under my about page as preferences may change . If you are curious about any supplies used in specific YouTube videos, descriptions under each video list supplies with affiliate links where applicable.

Filming:

What’s the deal with the affiliate links?

I am currently an Amazon affiliate so I get a small % if you purchase anything I recommend using one of my links. This does not increase your cost at all but helps support the work that I do. Thank you!

I provide links for all the supplies that I use/demo in my blogs and YouTube videos. If it is not listed on something, and you’d like to know, please reach out!